Questions

Make an online payment
Beginning in October 2025, Washburn Center for Children is using a new online payment system for client payments and statements.

With this change, we hope you—our clients—experience simpler access and clearer statements. When you login to make a payment, you’ll see a refreshed look to this section of our website. You’ll also receive statements with an improved look, more information and payment options, such as electronic statements* via email or text*.

New link for online payments: https://www.securebillpay.net/washburn (click here for paying or recurring payment plans**)

**If you previously had a recurring payment plan, those plans will end. Our staff will contact you to set up new recurring payments using the new Account Numbers from our current vendor. 

*e-statements are available through our new vendor by text or email. Please call the Billing Department 612-677-2899 to provide updated information. 

Historical Statement and Payment Site — Persona Pay: 

Please call our office at 612-677-2899 for access to historical data. Note that the previous site only provides historical information; it does not reflect current balances. It also should not be used for making payments as of October 2025. 

Make a payment by phone: 612-677-2899

• If you have never received a statement or are having trouble with online payment, please call 612-677-2899.
• If you have a question about client services, but not regarding billing, please call 612-871-1454 so we can connect you to the right team member.

Make a payment in-person at our Minneapolis location:
Copays or balances can be made at Washburn Center’s Glenwood front desk by cash, check or credit card.
Please note: We do not accept cash, check or credit card payments at the Edina and Brooklyn Park locations. 

Set up recurring payments:
If you would like payments to be deducted monthly from your credit/debit card, please do so via our payment link.

Take these steps to set up your recurring payments:

• Click: https://www.securebillpay.net/washburn 
• Click: Request a Payment Plan
• Read and agree to the terms and conditions of the Payment Plan Request
• Fill in the remaining fields
  (Customer ID = Account ID from new statement- if you do not have this, please call the Billing team at 612-677-2899)
• Choose Credit/Debit Card or eCheck
• Fill in the appropriate fields
• Check the box, if you wish to receive an emailed receipt
• Verify by reCAPTCHA
• Click Process
• If you have questions, please call the Billing team at 612-677-2899
  
  **If you previously had a payment plan set up, verify with the Billing Department that it has ended. Then, you choose whether we set up a new payment plan for you over the phone, or set it up yourself using this link: https://www.securebillpay.net/washburn 

Make a payment by mail

• Be sure that the appropriate Client Account number and/or Client name are on your check, otherwise, your payment may not get applied correctly.
• Mail payments to:
  1100 Glenwood Ave.
  Minneapolis, MN 55405

We offer an Adjusted Payment Plan for clients/families who are unable to pay their bill in full.  Sliding fee amounts are based on income and family size.

• To see if you qualify, please complete the Adjusted Payment (Sliding Fee) Plan application form.
• Return along with copies of your last two pay stubs or your most recent tax return to:
  • Fax 612-767-3835 or
  • Mail: 1100 Glenwood Ave., Minneapolis, MN 55405
  • Please do not send tax/paystub information via email

Insurance and coverage information

If you have more questions about our fees for services, please contact our Billing Department at 612-677-2899.

Washburn Center is committed to serving all community members without regard to race, religion, ethnicity, sex, gender or disability, at an affordable fee.

Fees for services vary depending on insurance and Washburn Center program. Clients may be responsible for some or all of these fees depending on the specific insurance policy and program used. Sliding fee applications are accepted and processed for families facing financial hardship, whether related to COVID-19 or not. Payment plans are available for all families regardless of income.

WASHBURN CENTER FOR CHILDREN IS CONTRACTED WITH THE FOLLOWING PAYERS:

• Aetna
• America’s PPO
• Blue Cross Blue Shield/ Blue Plus
• Carelon
• Cigna
• First Health Network
• Great West
• Health EZ
• Health Partners
• Hennepin Health
• Medica
• Medical Assistance/MHCP
• Tricare (only certain providers are credentialed)
• UCare
• UMR
• United Healthcare/United Behavioral Health

Washburn Center is considered Out-of-Network with the following payers (this is not a complete list):

• Aliera Healthcare
• Allied Benefit Systems
• BAS Benefit Administrators
• Fringe Benefit Group
• Healthgram, Inc.
• Magellan
• Tall Tree Administrators

Washburn Center is NOT contracted with Medicare so, by their rules, we cannot accept Medicare clients regardless of the plan type.

SERVICE-SPECIFIC INFORMATION

Our Intensive In-home and Crisis Stabilization Programs are contracted with the following payers – MHCP/PMAP and Commercial Plans – (PLEASE NOTE: some PMAPs do not cover certain programs):

• Aetna/First Health
• Blue Cross Blue Shield 
• Medica  
• Health Partners/Cigna 
• UCare 
• UHC Commercial only 

ICBS (Intensive Community Based Services) is a service offered only for clients who have insurance provided by 

• Medica Commercial
• Medica PMAP (MHCP plan)

Case Management services are not billed to the client directly. State and County funding ensure clients are not responsible for fees. This does not apply to diagnostic assessments provided by a case manager. 

Outreach services are a free service provided by a Hennepin County contract and is only available to clients living in Hennepin County. 

If you have more specific questions about our fees for services, please reach out to our Billing Department at 612-677-2899.

If you have any questions or concerns about your bill please call 612-677-2899. If you wish to contest a bill or request a settlement amount please email Billing@washburn.org attention Billing Supervisor including a copy of the statement in question as well as the reasons you wish to contest the charges and/or amount of decrease in balance you are requesting.