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Questions

about your bill or
payment options, please contact 612-677-2899.
Email Our Billing Team

You have unique needs.

Our team is here to navigate options with you.

We partner with families who:
– are in a position to pay directly for services;
– are navigating insurance coverage and complexities;
– are curious about how to cover costs when resources are strained;
– are dealing with systems that create barriers to care.

The mental health care kids receive at Washburn Center for Children transforms lives. Community-based mental health care is for all kids and families who need us, period. You are our mission.

Make an online payment 

PAY ONLINE

Click the above link to:  

  • Make a one-time online payment by credit card  

Make a payment by phone: 612-677-2899 

  • If you have never received a statement or are having trouble with online payment, please call us at 612-677-2899. 
  • If you have a question about client services that is not regarding billing, please call 612-871-1454 to be connected to a team member who can assist you. 

Make a payment in-person at our Minneapolis location 
Copays or balances can be made at Washburn Center’s Glenwood Avenue location front desk by cash, check or credit card. 
Please note: We do not accept payments at the Edina and Brooklyn Park locations.  

Make a payment by mail

  • IMPORTANT: Be sure that the appropriate Client Account number and/or Client name are on your check so that your payment gets applied correctly. 
    Mail payments to: 
    1100 Glenwood Ave. 
    Minneapolis, MN 55405 

At Washburn Center for Children, we are committed to making sure that a child’s care continues even when their family faces changes in insurance coverage or financial resources. We offer options for families who are uninsured and for those who are simply unable to pay their bill in full with our Sliding Fee/Adjusted Payment Plan application. Adjusted amounts are based on Federal Poverty Guidelines on income and household size.  

Applications are accepted online through the link below, or through mail or fax. To check if you qualify: 

  • Online: Complete the Sliding Fee/Adjusted Payment Plan application form via IntakeQ portal (En Español). Submit the completed form along with proof of income (your last two pay stubs or your most recent tax return). 
  • Mail or fax: Print and fill out the Sliding Fee/Adjusted Payment Plan application form (En Español). Send the completed form along with proof of income (your last two pay stubs or your most recent tax return) to:
    Fax: 612-767-3835 or 
    Mail: 1100 Glenwood Ave., Minneapolis, MN 55405 

Please do not send tax/paystub information via email. 

The Billing Department will contact you with approval information and discuss payment plan options within one business week from receipt. 

Click here for more information about Uninsured services 

Click here for more information about Financial Assistance

Insurance and coverage information

If you have more questions about our fees for services, please contact our Billing Department at 612-677-2899.

Washburn Center is committed to serving all community members without regard to race, religion, ethnicity, sex, gender or disability, at an affordable fee.

Fees for services vary depending on insurance and Washburn Center program. Clients may be responsible for some or all of these fees depending on the specific insurance policy and program used. Sliding fee applications are accepted and processed for families facing financial hardship, whether related to COVID-19 or not. Payment plans are available for all families regardless of income.

WASHBURN CENTER FOR CHILDREN IS CONTRACTED WITH THE FOLLOWING PAYERS:
  • Aetna
  • America’s PPO
  • Blue Cross Blue Shield/ Blue Plus
  • Carelon
  • Cigna
  • First Health Network
  • Great West
  • Health EZ
  • Health Partners
  • Hennepin Health
  • Medica
  • Medical Assistance/MHCP
  • Tricare (only certain providers are credentialed)
  • UCare
  • UMR
  • United Healthcare/United Behavioral Health
Washburn Center is considered Out-of-Network with the following payers (this is not a complete list):
  • Aliera Healthcare
  • Allied Benefit Systems
  • BAS Benefit Administrators
  • Fringe Benefit Group
  • Healthgram, Inc.
  • Magellan
  • Tall Tree Administrators

Washburn Center is NOT contracted with Medicare so, by their rules, we cannot accept Medicare clients regardless of the plan type.

SERVICE-SPECIFIC INFORMATION

Our Intensive In-home and Crisis Stabilization Programs are contracted with the following payers – MHCP/PMAP and Commercial Plans – (PLEASE NOTE: some PMAPs do not cover certain programs):

  • Aetna/First Health
  • Blue Cross Blue Shield 
  • Medica  
  • Health Partners/Cigna 
  • UCare 
  • UHC Commercial only 

ICBS (Intensive Community Based Services) is a service offered only for clients who have insurance provided by 

  • Medica Commercial
  • Medica PMAP (MHCP plan)

Case Management services are not billed to the client directly. State and County funding ensure clients are not responsible for fees. This does not apply to diagnostic assessments provided by a case manager. 

Outreach services are a free service provided by a Hennepin County contract and is only available to clients living in Hennepin County. 

If you have more specific questions about our fees for services, please reach out to our Billing Department at 612-677-2899.

If you have any questions or concerns about your bill please call 612-677-2899. If you wish to contest a bill or request a settlement amount please email Billing@washburn.org attention Billing Supervisor including a copy of the statement in question as well as the reasons you wish to contest the charges and/or amount of decrease in balance you are requesting.